At 939bet, your personal information is treated with the same seriousness as your account balance. This Privacy Policy explains clearly what data we collect, why we collect it, how long we keep it, and exactly what rights you have over it as a Pakistani user.
939bet never sells, rents, or trades your personal information to advertisers or data brokers. What you share with us is used only to operate your account and comply with legal obligations.
All data transmitted between your device and 939bet servers is encrypted using 256-bit TLS 1.3. Sensitive stored data — including payment references and CNIC copies — is encrypted at rest using AES-256.
You can access, correct, export, or request deletion of your personal data at any time by contacting 939bet support. Data subject requests are processed within 30 days with no cost to you.
Questions about your data? Email support@939bet.im — we respond within 24 hours on business days.
This Privacy Policy is issued by 939bet ("939bet", "we", "us", "our"), the operator of the online betting platform accessible at 939bet.im. We act as the data controller for all personal information collected through the 939bet website, mobile applications, and customer support channels.
This Policy applies to every individual who visits the 939bet website, registers an account, places a bet, contacts support, or otherwise interacts with any 939bet service. It covers all personal data we collect — whether you provide it directly, whether it is generated automatically by your use of the platform, or whether it is obtained from third-party partners as part of our operations.
Quick summary: 939bet is responsible for your data. This Policy tells you exactly what we do with it. Reading it fully before you register is the best way to make an informed decision about sharing your information with us.
By registering an account or continuing to use the 939bet platform after this Policy has been made available to you, you acknowledge that you have read and understood its terms. If you disagree with how we handle data as described here, please do not register or continue using the platform — and contact us if you wish to discuss alternatives.
939bet collects personal data across several categories, depending on how you interact with us. The table below breaks this down clearly:
| Data Category | Examples | Collection Method | Required? |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie photo | Registration & KYC form | Mandatory |
| Contact Data | Mobile number, email address, city | Registration form | Mandatory |
| Financial Data | Payment method type, wallet reference, transaction amounts | Deposit/withdrawal process | Mandatory |
| Betting Data | Bet history, markets chosen, stakes, outcomes | Platform activity | Auto-generated |
| Technical Data | IP address, device type, browser, OS version, session duration | Cookies & server logs | Auto-generated |
| Communications Data | Support chat transcripts, emails, call logs | Customer support interaction | When applicable |
| Preference Data | Favourite sports, notification settings, language choice | Account settings & usage | Optional |
| Verification Documents | CNIC scan (front & back), proof of payment method | KYC verification request | On first withdrawal |
939bet does not collect biometric data beyond the selfie photograph used for identity verification purposes. We do not collect information about your religion, ethnicity, political views, or health status. If you voluntarily share any such information in support chat or email, we will not store it in your profile beyond the immediate support context.
CNIC handling: Copies of your Computerised National Identity Card submitted for verification are stored in encrypted format, accessible only to the 939bet compliance team. They are never used for any purpose other than identity verification and fraud prevention.
Every piece of data 939bet holds about you is collected for a specific, documented purpose. We rely on the following legal bases for processing:
939bet does not process your data for purposes beyond those listed in this Policy without first providing you with updated notice and, where required, obtaining your consent.
939bet is committed to transparent and responsible data practices for every Pakistani player.
939bet retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal / AML compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping |
| Betting history | 5 years from bet settlement | Dispute resolution, compliance |
| CNIC and verification docs | 5 years after account closure | AML and fraud prevention |
| Support communications | 3 years from last interaction | Customer service quality, disputes |
| Technical / log data | 13 months rolling | Security monitoring |
| Marketing preferences | Until consent withdrawn + 90 days | Consent record maintenance |
When the retention period expires, data is securely deleted or anonymised. Anonymised data (where there is no way to re-identify you from it) may be retained indefinitely for aggregate statistical analysis — for example, to understand how many bets were placed on a given event type in a given period, without any connection to individual accounts.
939bet does not sell, rent, or trade your personal data. We share it only where necessary and only with the following categories of recipients, each bound by strict confidentiality and data protection obligations:
No marketing data sales: 939bet does not share your contact details, betting preferences, or any other personal information with advertising networks, data brokers, or third-party marketers. Ever.
The 939bet website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how the platform is being used. Cookies are small text files stored on your device. They do not contain your personal information in readable form.
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session cookie | Keeps you logged in during your visit | Session only | |
| Authentication token | Secures your account session against CSRF | Session / 30 days | |
| Language & preference | Remembers your display language and odds format | 1 year | |
| Analytics (aggregated) | Understands which pages are visited and how long | 13 months | |
| Fraud detection | Device fingerprinting to detect suspicious activity | Session |
Essential cookies cannot be disabled — without them, the 939bet platform cannot function. Analytics cookies can be disabled through your browser settings or by contacting 939bet support. 939bet does not use advertising or tracking cookies that follow you across other websites.
Most modern browsers allow you to manage, block, or delete cookies through the browser's settings or privacy controls. Note that blocking essential cookies will prevent login and full platform use.
As a 939bet user, you have the following rights regarding your personal data. All requests are handled at no charge and within 30 calendar days of receipt:
Request a complete copy of all personal data 939bet holds about you, including betting history, account data, and communications.
Ask us to correct any inaccurate personal data. For example, if your name is misspelled or your phone number is recorded incorrectly.
Request deletion of your data where retention is no longer legally required. Note that transaction and identity data must be kept for regulatory periods even after account closure.
Receive a structured, machine-readable export of your personal data that you provided to us directly — such as account details and betting records.
Ask us to limit how we use your data while a dispute or accuracy concern is being resolved, without requiring full deletion.
Object to processing based on legitimate interests — for example, fraud monitoring analysis. We will stop unless we can demonstrate compelling legitimate grounds.
To exercise any of these rights, contact 939bet support by email at support@939bet.im with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and complete it within 30 days. In exceptional circumstances (complex or multiple requests), this may be extended to 60 days — we will let you know if this applies.
939bet combines the thrill of online betting with a genuine commitment to your privacy and security.
939bet implements a layered security architecture to protect your personal data from unauthorised access, loss, or destruction. Technical measures include:
Despite these measures, no online system can guarantee complete security. In the event of a data breach that poses a risk to your rights and interests, 939bet will notify affected users within 72 hours of becoming aware of the breach — describing what happened, what data was affected, and what steps are being taken to contain and remediate the incident.
Your responsibility: You are responsible for keeping your 939bet password and OTP codes confidential. 939bet will never ask you for your password, full CNIC number, or payment card CVV via any channel including live chat or email. If someone contacts you claiming to be from 939bet and asks for these details, it is a scam — report it to support@939bet.im immediately.
The 939bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. Age is verified during the mandatory KYC process that all users must complete before making a first withdrawal.
If 939bet discovers or is informed that an account has been opened by a person under 18, the account will be immediately suspended, all bets voided, and any deposited funds returned to the payment method used to deposit them. The account will then be permanently closed.
If you are a parent or guardian and believe that your child has registered an account at 939bet without your knowledge, please contact us immediately at support@939bet.im. We will investigate and act on the report as a priority.
Some of the third-party services that 939bet uses to operate the platform — including cloud infrastructure and fraud detection tools — may process data in data centres located outside Pakistan. Where this occurs, 939bet ensures that appropriate safeguards are in place before any transfer takes place.
These safeguards include contractual data processing agreements that impose obligations equivalent to those in this Policy, including restrictions on data use, security requirements, and deletion timelines. 939bet does not transfer data to jurisdictions that do not provide an adequate level of data protection without ensuring these contractual protections are in place.
Payment data specifically is processed by Pakistan-regulated payment operators (Easypaisa, JazzCash, etc.) and remains within Pakistan's financial system for transaction processing purposes.
939bet may send you promotional communications about new features, bonuses, special events (such as PSL season offers), and other matters we think may interest you — but only if you have opted in to receive such messages during registration or subsequently through account settings.
Marketing communications may be sent via:
You can withdraw marketing consent at any time by:
Important distinction: Opting out of marketing does not stop you from receiving transactional messages — such as deposit confirmations, withdrawal notifications, security alerts, and updates to these policies. These are service messages, not marketing, and are sent regardless of your marketing preferences.
939bet reviews and updates this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or data practices. The effective date at the top of this page always reflects when the current version came into force.
When material changes are made — changes that meaningfully affect how we process your data, your rights, or the parties we share your data with — we will notify you by email to your registered address and/or by a prominent notice on the 939bet website at least 14 days before the change takes effect. Minor clarifications or corrections may be updated without advance notice.
Your continued use of the 939bet platform after a revised Privacy Policy has become effective constitutes your acceptance of the updated Policy. If you disagree with the changes, you may request account closure and data deletion before the new Policy takes effect.
For any question, request, or concern relating to this Privacy Policy or to your personal data at 939bet, please contact our privacy team using the details below:
If you are not satisfied with how 939bet has responded to your privacy concern after raising it with us directly, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction in which 939bet is licensed. We will provide the relevant contact details for the applicable authority upon request.
We take privacy seriously. If you've spotted a potential data issue — whether it's your own data or a concern about the platform's security — please tell us immediately. Responsible disclosure helps us protect every 939bet user, and we treat all privacy reports as a priority.
This Privacy Policy was last reviewed and updated in January 2025. The current version supersedes all previous versions.
Join hundreds of thousands of Pakistani players betting on cricket, football and esports — with the confidence that your personal data is handled responsibly.